Terms and Conditions

WHAT COMES IN A KIT?

We sell skinny kits and fat kits. Skinny kits come with the plans and laser cut parts only. Fat kits come with laser cut parts, canopy, instrument panel, hardware and plans - each fat kit is a little different so check the kit specs to see exactly what you're getting. You will need to buy the long stock (spars, stringers, leading and trailing edges) and wing/fuselage sheeting, miscellaneous hardware and covering. Some of my kits have a detailed "buy-out" list for all the additional parts and pieces you need to buy, but many do not. We always recommend that you wait until you have the plans and the parts in hand before you do your buy-outs. Do your own take-off from the plans and generate your own list. And of course you will supply the servos, and other on-board electronics. Each kit has it's own specification so please review it to see exactly what you're getting and call me if you have any questions.

WHEN WILL MY KIT SHIP?

We are offer a 10 day shipping guarantee on our kits. The guarantee works like this - if we don't ship your kit, plans or print within 10 days of receiving your order we will refund 10% of the cost or give you 20% off of your next kit purchase. We do have a few exceptions:

1. Imported Kits. Our kits we import from Germany - Reiher, Condor, KA2B and KA6E will still take 45 - 60 days.

2. Back orders. While your laser cut parts and plans will ship within 10 days custom fabricated parts like canopies and instrument panels from time to time may have extended deliveries. We try to keep stock items on custom parts but we're not always able to match supply and demand. If we're out of stock then it should generally be another 30 days before the item ships out. Because canopies and instrument panels are installed towards the latter part of the build this isn't a problem. Please call us or email us bolt55@aerosente.com to confirm if you have any concerns about backorders. 

WHAT ABOUT RETURNS AND REFUNDS?

Because of the nature of the kit business it is very difficult to accept returns because of the hassle of repacking them, shipping them, and then being able to return them in good order to stock. Which is why we have attempted to explain in detail what you get and what you don't get from Aerosente. Also, because of the delicate nature of some of the parts from time to time the shipping process may damage some balsa parts. Most of the time you can repair the damage with a little CA. If not we'll cut and ship replacement parts. If anything is missing from the kit we will ship it out to you as soon as you let us know. Beyond broken parts or missing parts, if you just want to return your kit they we will have to charge a 20% restocking fee and you'll need to pay for shipping. Once we get the kit back I'll refund your payment less 20%. 

HOW TO ORDER 

Visit our company store at www.gliderworkshop.com where you can browse from the hundreds of products that we now offer. And of course should you have questions at all call us at 415.246.4337 or email us at bolt55@aerosente.com. 

Aerosente guarantees each kit to be free from defects in both material and workmanship. If any parts are missing from the kit or are damaged due to workmanship of the product, please notify Aerosente for a prompt replacement of damaged or missing part. This warranty does not cover parts damaged by shipping, use or modification. Aerosente's liability will not exceed the original cost of the purchased kit. Aerosente does not control the assembly or materials used for final assembly, so no liability shall be assumed nor accepted for completed kits.